Refund Policy

1. Who Sold Your Subscription

Your receipt identifies the seller. Apple sells subscriptions bought through the iOS app and controls their billing and refunds. For web purchases, Armitage Labs OÜ (Creem) is the contractual reseller and merchant of record under the Creem Buyer Terms; Creem charges you, issues the invoice and handles refunds. SINK does not process card payments directly.

2. Cancellation, Withdrawal and Refunds

These are different. Cancellation stops a future renewal but normally leaves access until the displayed end date. Statutory withdrawal reverses a qualifying consumer contract within the legal period. A refund returns some or all of a payment, either because the law requires it or because the seller grants it voluntarily. Deleting your SINK account does none of these things.

3. Free Trials and Renewal

A trial applies only if checkout says you are eligible. The App Store trial lasts one calendar month and the web trial lasts 30 days. The seller displays the end date and later monthly price. Unless you cancel in time, the subscription renews and the seller charges your payment method. Apple advises cancelling at least 24 hours before the trial ends.

4. Cancelling Renewal

You may cancel at any time. Manage an App Store subscription in Apple subscriptions and a web subscription in the Creem customer portal. Access normally continues until the displayed end date. Cancellation alone does not refund an earlier charge. Deleting your SINK account does not cancel either subscription, so cancel with the seller first to prevent future charges.

5. Statutory Withdrawal

If consumer law where you live gives you a withdrawal right, it is separate from cancellation. EU consumers generally have 14 days from concluding an online service contract. If you expressly requested the Service to start during that period and then withdraw, the seller may deduct a proportionate amount for the Service already supplied where the law permits. Using the Service is not by itself a blanket waiver of your rights.

For a web purchase, use the withdrawal procedure in the Creem Buyer Terms or send Creem an unequivocal withdrawal statement through its contact channel. For an App Store purchase, use Apple's purchase and refund process. The relevant seller confirms and processes the request under its terms and applicable law.

6. Voluntary Refunds

Outside a mandatory legal remedy, a paid period is normally non-refundable after it begins, including a renewal that followed an uncancelled trial. Apple decides voluntary refunds for App Store purchases. For a web purchase, contact hello@sink.fm; SINK may ask Creem to issue an approved refund, but Creem remains the party that processes it. This policy does not restrict statutory rights.

7. Problems With the Service

If the Service does not conform to the contract, you keep every mandatory consumer remedy. Depending on the circumstances, this may include bringing the Service into conformity, a proportionate price reduction, ending the contract or a refund. Report a service problem to hello@sink.fm; we will investigate and coordinate with the seller where billing action is required.

8. How to Ask SINK for Help

Email hello@sink.fm with the subject ‘Billing or refund question’ and include:

• The email address associated with your SINK account
• The seller named on the receipt and the relevant order or invoice number
• Whether you want to cancel, withdraw, request a refund or report a service problem

Do not send full card details, passwords or authentication codes. We aim to acknowledge or reply within two business days; this target does not limit any statutory deadline or remedy.

9. Changes and Contact

We may update this policy for valid legal, operational or seller-process changes. A change does not remove rights that already arose from a purchase. Material changes will be notified as described in the Terms of Service. Questions: hello@sink.fm.